Job summary
- Main area
- Outpatients
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 344-0332DCB-A
- Employer
- East Kent Hospitals University NHS Foundation Trust
- Employer type
- NHS
- Site
- William Harvey Hospital
- Town
- Ashford
- Salary
- £24,169 per annum
- Salary period
- Yearly
- Closing
- 20/05/2025 23:59
Employer heading
Outpatient Receptionist
Band 2
Job overview
An exciting opportunity has arisen within the Outpatient Reception team. This role will be based at the William Harvey Hospital Ashford
Our team are focused on service delivery and patient care and we are looking for an individual who is self motivated with a genuine desire to give gold standard care at every level.
The successful applicant will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our service.
Main duties of the job
This post may support one or more team(s) (these could be Medical or non Medical staff). The focus of this role will include front line contact with members of the public, keyboard skills, data inputting and moderate use of display screen equipment.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.
Our vision is 'great healthcare from great people'. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.
We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
NHSEI have always been clear that staff have a professional duty to get vaccinated and it remains our best line of defence against COVID-19. As such NHS organisation including Primary Care, are encouraged to continue engaging with and supporting their staff to inform their decisions in order to drive vaccine confidence, protect themselves, patients, and everyone else. NHSEI has produced COVID-19 vaccine communication materials.
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
The position hours will be 37.5 Hours per week
Person specification
Other
Essential criteria
- Demonstrate flexibility to adapt with the needs of a changing service.
- To be aware of and adhere to the Trust’s Values and Behaviours
Knowledge
Essential criteria
- Computer literate
- Knowledge of Microsoft Office packages e.g. Word, Excel, etc
Desirable criteria
- Previous PAS experience
- Processing of confidential information (Data Protection Regulation 2018).
Skills
Essential criteria
- Ability to multi-task
- Standard/Good keyboard skills
- Accuracy – pays attention to detail
- Ability to prioritise and organise own workload to meet set deadlines
- Good verbal and interpersonal skills to effectively communicate with patients, colleagues and all service users, both written and verbally
- Confidence to handle difficult conversations with patients, staff, relatives and carers whilst maintain a high level of customer service
- To remain calm under pressure
Desirable criteria
- Use of email including updating of calendar and appointments
- Ability to track information
Experience
Essential criteria
- Experience of or awareness of a range of work practices in an office setting and in dealing with customers
- Experience of having been part of a team and in a customer focused role dealing with the public both on the telephone and in person Clerical/Administrative experience
Desirable criteria
- Previous experience of working within a busy environment
- Previous NHS experience
Qualifications
Essential criteria
- Basic numeracy & literacy
- Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications
Desirable criteria
- Customer services training.
- Has gained or is willing to work towards NVQ 2 training
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Susan Bourne
- Job title
- Outpatient Services Supervisor
- Email address
- [email protected]
- Telephone number
- 01233 616820
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