Detailed job description and main responsibilities

Communication and relationship skill.

• To communicate with the patient, family when on route to the home visit providing an 
estimated time of arrival.
• The ability to liaise in an appropriate manner with clinical and non-clinical staff at all levels, 
both internally and externally. This may include situations involving aggressive and 
anxious Service users where English may not be their first language.
• To communicate with Service users for Service audit purposes.
• To ensure that communication levels are maintained between Quality Assurance Manager 
in and out of hours within the agreed process.
• Inform clinical staff / and or Shift Supervisor (SS) of any relevant information that will 
enable them to manage the patients appropriately. This should include liaising with the 
(SS) when moving between geographical areas.
• To attend MedOCC quarterly staff meetings.
• To represent the organisation adhering to the dress code and maintaining the uniform 
provided in a clean condition
• To liaise with colleagues from the following shift and with the (SS) to ensure there is a 
smooth handover of outstanding patient calls, replenishment of drugs / stock, details of 
any issues that have arisen during the shift must be emailed to the Quality Assurance 
Manager.
• Meet and greet patients in a professional, polite and courteous manner when covering 
reception. 
• Ensure patients are kept informed and updated regarding all aspects of their appointment 
time. 
• Ensure MCH values are adhered to as a team and personally. 

2. Knowledge, training and experience.

• The ability to use a range of systems and databases including those supporting GP out of 
hours services i.e. Adastra, Audit collection programmes, outlook/NHS mail and 
demonstrating good keyboard skill.
• To work within the guidelines of the Information Governance framework ensuring that data 
recorded by the service is within the defined boundaries set out by the Data Protection 
Act 1998.
• To demonstrate a working knowledge of the NHS email communications systems ensuring 
that messages are regularly accessed and actioned where necessary.
• To participate in the organisational appraisal process
• To attend appropriate training courses ensuring compliance with Statutory and Mandatory 
training is maintained for the role.
• To drive in accordance with the rules set out in the Highway Code whilst representing the 
Organisation.
• To be in possession of a UK driving licence, these will be check annually.

3. Analytical and judgement skills

• The ability to exercise initiative and demonstrate flexibility in a changing environment.
• The ability to handle difficult situations whilst driving and visiting patients within their home.
• Ability to work within defined guidelines set by the Service and Organisation.
• To identify the need for replenishment of stock or medications within the vehicle(s) and 
follow processes set by the Service to replenish accordingly.

4. Planning and organisational skills

• To ensure that patients are seen in priority order and timely manner by the clinicians.
• To ensure that the Highway Code is always followed, particularly relating to the use of 
mobile devices whilst driving i.e. Mobile phones, laptops, Satellite Navigation systems.
• To record accurate details onto the driver sheet and to return all paperwork into the office 
at the end of the shift.
• To assist in the management of workload at times of peak demand such as bank holidays 
or periods of seasonal / epidemic fluctuation, liaise with colleagues or representatives of 
the Management Team.
• To undertake accurate Audit collection from Service users within clearly defined 
guidelines.
• To undertake administrative duties as required.

5. Physical skills

• To complete a vehicle check at the start of each shift reporting details of any issues by 
email to the Quality Assurance Manager.
• To complete stock checks of equipment and medicines within the vehicle.
• Ensure that all documentation is up to date and replenished as necessary.
• To ensure the vehicle is clean and tidy at the end of each shift.
• To ensure that the vehicle is refuelled safely as required.
• To ensure that the vehicle and its contents are made safe in the event of a breakdown or 
road traffic accident.
• At times drivers will be required to clean the vehicle and always ensure tidiness within the 
vehicle.
• To demonstrate a good working knowledge of office equipment and systems to support 
the administration of the service, such being familiar with the telephone system, 
photocopier, laminator, fax machine and printers.
• Preparing car boxes, medications and surgeries where necessary.
• Transporting of deliveries to areas of storage at the working base. 

6. Responsibility for patient / client care

• To assist the clinical staff with the supplying of medication to the patients whilst out on 
home visits, when dispensing medication to patients ensuring correct paperwork is 
completed in line with service policy. 
• To maintain a high standard of professionalism when encountering dissatisfied or unhappy 
patients and to process such instances accordingly to organisational policy.

7. Responsibility for policy and service development implementation

• To act in accordance with MCH policies and procedures promoting a positive image that 
reflects the values of the organisation.

8. Responsibilities for financial and physical resources

• Responsible for the collection of patient fees whilst working on reception at the Sheppey
Community Hospital in line with service policy.
• To ensure all keys are replaced and cash secured at the end of each session
• To ensure that control drug processes are adhered, and relevant documentation is 
completed in accordance with Organisational policy.
 
9. Responsibilities for human resources (HR)

• To participate in the induction and training of new staff
• Maintain Statutory and Mandatory training.
• To participate in PDR.
• To participate in yearly driving review.

10. Responsibilities for information resources

• To maintain an effective appointment system whilst working on reception at the MedOCC
Sheppey base, contacting patients and booking them into an appointment, ensuring 
patients are seen in the relevant order, highlighting to the clinicians when patient’s 
condition requires urgent attention.
• To ensure data stored electronically or in hard copy complies with the defined boundaries 
for confidentiality and to demonstrate a working knowledge of legislation relating to data 
protection and confidentiality.
• Ensure that statutory and Mandatory training is maintained in accordance with the training 
matrix set for the driver/receptionist role.
• To ensure accurate patient information is recorded onto the service systems.

Full JD can be found in the attachments