Job summary
- Main area
- Unified Communications
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (On call rota requirement)
- Job ref
- 435-1LSC-LT-037-25
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Royal Preston Hospital
- Town
- Preston
- Salary
- £29,970 - £36,483 Per Annum, Pro Rata
- Salary period
- Yearly
- Closing
- 25/05/2025 23:59
- Interview date
- 04/06/2025
Employer heading

Unified Comms Officer - Technical Services
Band 5
One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people. We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.
One LSC stands for ‘One Lancashire and South Cumbria’ and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined-up way. It is jointly run by the five Trusts as a collaborative partnership.
The Trusts that make up One LSC are:
· Blackpool Teaching Hospitals NHS Foundation Trust
· East Lancashire Hospitals NHS Trust
· Lancashire and South Cumbria NHS Foundation Trust
· Lancashire Teaching Hospitals NHS Foundation Trust
· University Hospitals of Morecambe Bay NHS Foundation Trust
One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts.
The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations. At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve.
Job overview
Unified Comms Officer – Join Our NHS Team!
Are you a motivated and enthusiastic individual looking for a rewarding challenge in NHS IT? This is your chance to be part of a dynamic team, providing essential IT support to staff across the Trust!
What We’re Looking For:
- Proficiency in IT/Telecoms support across desktop, end-user computing, phone handsets, mobiles, Telecoms PABX infrastructure and bleeps
- Basic knowledge of networks and servers
- Strong communication and problem-solving skills
- Ability to work under pressure – independently and as part of a team
- Flexibility to adapt to a fast-paced NHS environment
Why Join Us?
At Lancashire Teaching Hospitals NHS Foundation Trust, you’ll be:
Encouraged to share your ideas and improve services
Supported in your career development and progression
Valued as a key part of our friendly and dedicated team
Please note: This role requires on site working from Monday-Friday in order to provide in person comms support across LTH sites.
Main duties of the job
Your Role
As a Unified Communications Officer, you will serve as the initial point of contact for NHS staff, delivering essential front-line support for Unified Communications services both remotely and in person.
Your responsibilities will encompass the troubleshooting and management of issues related to desktop telephones, softphones, mobile devices, and the telecommunications infrastructure, including the emergency bleep systems.
You will be expected to provide a high standard of customer service through the IT Service Desk. The role involves working across multiple sites, including Preston and Chorley, and participating in an out-of-hours on-call rota to support the continued delivery of reliable digital communications across the Trust.
Working for our organisation
Why Choose OneLSC and Lancashire Teaching Hospitals:
- A vibrant, diverse, and inclusive healthcare community
- Cutting-edge facilities and technology
- Opportunities for continuous professional development
- A culture that values and recognises your contributions
About Us: With over 1000 beds, Lancashire Teaching Hospitals stands as a beacon of healthcare excellence. Our specialities range from the conventional to the extraordinary, as we proudly serve as a Tertiary Centre for Lancashire and South Cumbria in Neurosciences, Trauma, Oncology, and Renal Medicine.
Your Impact: Be part of a team that's not just meeting healthcare needs but exceeding them. Whether you're in Neurosciences, Trauma, Oncology, or Renal Medicine, your contribution matters. Lancashire Teaching Hospitals is the nexus where expertise meets compassion, and we're inviting you to make a difference.
Open to All Applications: This is not just a job; it's a calling. One LSC and Lancashire Teaching Hospitals NHS Foundation Trust welcomes applications from individuals across various trusts, fostering diversity, and enriching our healthcare community.
Detailed job description and main responsibilities
- Provide quality Unified Comms support
Management and development of the Trust’s Telecoms Services and systems - Troubleshooting problems and supporting the End User Compute and Voice estate
- Supporting the Trust main switchboards
- Management of the Trust's mobile phone estate
- Openscape PABX analogue/digital/IP infrastructure support
Multitone emergency bleep support - Netcall Liberty converse support
- Microsoft client and server products including Teams Voice, Intune, etc.
- Server/client hardware and IT security
- Implement and develop processes across the 1st, 2nd, and 3rd line teams to improve workflow and knowledge management
Person specification
Knowledge & Experience
Essential criteria
- Demonstrable previous experience in a technical support role
- Experience in a customer service environment
- Openscape 4000 and Openscape Contact Centre
- MS Office 365 including Teams/Teams Voice
- PC and server hardware & troubleshooting
- MS Windows 11
- Android and Apple configuration and setup
Desirable criteria
- Microsoft products, PC hardware and software
- Experience in NHS voice environment
- Intune Management
- IT Networks
Qualifications & Education
Essential criteria
- Computing qualification or equivalent proven knowledge in IT & voice technology fields
- Microsoft Certified Professional certifications or other recognised IT/voice certification
- Full UK Manual Driving Licence
Desirable criteria
- Prince 2 Foundation
- Asbestos awareness
Documents to download
Further details / informal visits contact
- Name
- Derek Jones
- Job title
- Technical Services Manager - Service Delivery
- Email address
- [email protected]
- Additional information
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