Detailed job description and main responsibilities

·        Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when required.

·        Provide a high level of Patient Administration System assistance to clinic, including attending, coding of outcomes and disposals, data collection, checking the NHS central spine GP system.

·        Answer telephones and relay messages and enquires in a timely manner e.g. to other depts, nurses, doctors and patients.

·        Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues.

·        Work closely with and support the Co-ordinator.

·        Liaises with patients, relatives and visitors on the department providing directions and information as required. Also obtaining the appropriate support when needed form the multi-disciplinary team.

·        Maintain and photocopy records, prepare forms and make appointments as requested. This may include organising transport arrangements, ensuring that information give is accurate and up to date.

·        Ensure patient’s pathway is printed and available for nursing/medical staff.

·        Using Onbase Scan all pathways for admission.

·        Ensure name beds are printed out for all patients.

·        Uses the CSC system effectively inputting data, checking the recorded personal demographic details are correct. Updating demographic details as needed.

·        Liaising with the multi-disciplinary team and assisting in chasing up procedures. Requesting and obtaining investigation reports and informing the relevant staff member the results are available.

·        Receives and processes mail and specimens, delivering to the correct ward/department.

·        Carrying out errands between departments.

·        Maintaining stationery and stock levels. This would include ordering, receiving and checking deliveries are accurate and reporting any discrepancies.

·        Maintain the tidiness of the nurses’ station ensuring adequate stock is at hand that may be required by the multi-disciplinary team.

·        Establish and maintain an effective filing system.