Job overview

Apprentice Reception/Admin Assistant

East London Foundation Trust has a strong commitment to providing high-quality care to those who need our services, as well as a strong culture of learning and of developing individuals and teams.

We are recruiting for a customer service apprentice (Receptionist/Administrator) to join the team on a fixed term basis.  This is a level 2 apprenticeship post. 

Based within a busy environment, the post holder will have responsibility for providing high quality confidential, professional, and responsive customer service to the patients and other customers at ELFT. This will mainly include all reception duties, such as greeting visitors, answering the phone, email communications, processing referrals and uploading them onto EMIS, updating patient information on the system as well as back filling for staff during leave periods.  Service will be provided in the workplace, digitally or via the telephone.  They may be one-off or routine contacts and include dealing with patient queries, escalating issues, taking messages, fixing problems, providing information, welcoming patients and being the first point of contact for all patients, staff and visitors.

Main duties of the job

The post holder will need to be professional, well-organised, team orientated and highly motivated to join our multi-disciplinary team.

As an apprenticeship role, the post holder will also be required to complete their assigned apprenticeship standard within the allotted fixed term period.  The department will provide an average of six hours per week for the post holder to evidence their knowledge, skills and behaviour to the training provider

Working for our organisation

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.