Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- 12 months (Fixed Term)
- Hours
- Full time - 37.5 hours per week (7am - 8pm Monday - Sunday)
- Job ref
- 391-RFL-7768005
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Free Hospital
- Town
- Hampstead
- Salary
- £33,094 - £36,195 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 17/03/2026 23:59
Employer heading
Band 4 Private Administration Coordinator
NHS AfC: Band 4
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
This post involves working closely with key members of the multi-disciplinary team across PPU, the trust and externally to ensure all stakeholders receive the highest level of customer service and support.
Main duties of the job
The Private Patients Unit is seeking an experienced Private Administration Co-Ordinator with excellent communication skills who is customer focused with previous private coordination and administration experience preferably within a NHS environment. Reporting to the Private Patients Unit Administration Supervisor, you will be responsible for administering the Private Patients Unit’s administration services and daily functions.
Working a variable rota that runs Mondays to Fridays from 7am to 8pm with occasional Saturdays, you will be responsible for carrying out the daily administrative functions. You will engage with; patients, consultants, referrers and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service.
An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.
This position will also require cross site working to the Hadley Wood Hospital when required.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential criteria
- English and Maths at GCSE level or equivalent
Desirable criteria
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
- Degree level qualification or equivalent experience
- Strong working knowledge and professional proficiency in the use of; Outlook package; Power Point, Excel, Microsoft Word, Access, Email and trust systems; Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
Experience
Essential criteria
- Previous experience of working in a front of house customer facing environment in a private healthcare environment
- Experience and proven record of successful interaction and liaison with all levels of staff
- Experience of dealing with non-routine and complex problems
- Substantial experience of dealing with the public
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Understanding of the requirements regarding patient confidentiality
- Understanding of best practice in customer service environments
Desirable criteria
- Previous experience working in a healthcare, ideally private, environment.
- Experience of managing and prioritising own workload, working to deadlines and working under pressure
- Previous administrative and organisational experience
Skills and aptitudes
Essential criteria
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Ability to take complex information and disseminate and cascade to staff and patients
- Effective communication and use of interpersonal skills with stakeholders at all levels, including ability to use tact, diplomacy and persuasiveness
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding of patient confidentiality
- Highly numerate and Comfortable discussing payment requirements with patients
- Excellent customer service skills
- Ability to deal with and manage conflict
- Team player
- An ability to support service development and improvement
Desirable criteria
- IT competent user of appropriate systems; Microsoft Office Applications, Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
Personal qualities and attributes
Essential criteria
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks and meet conflicting demands
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
- Self-motivated
- Diplomatic
- Flexible (post holder will be required to work shifts)
- Teamwork and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability – good time keeping
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Christi-Ann Taylor
- Job title
- Inpatient Supervisor
- Email address
- [email protected]
- Telephone number
- 0207 472 6451
- Additional information
If you have any questions or queries please e-mail on [email protected]
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