Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 334-NCL-7150782
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- William Geoffrey House
- Town
- Kennington
- Salary
- £30,039 - £31,088 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Receptionist/Administrator Lambeth CAMHS
NHS AfC: Band 3
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
We are looking for an enthusiastic reception/administrator to undertake the responsibility of maintaining Lambeth CAMHS reception area. You will act as the first point of contact for visitors and liaison with the clinical teams.
The post holder will provide excellent customer service, data entry and reporting, basic administration functions to support our multi-disciplinary teams which includes psychiatrists, psychologists, nurses and management professionals.
The post-holder will be required to provide some administrative support to the Senior Administrators based at Black Prince Road and St Johns Angell Town Primary School.
Main duties of the job
- Meeting and greeting patients and visitors
- Answering phone and email queries
- Managing and distributing post
- Managing courier deliveries/collections
- Reporting maintenance issues, following up any outstanding issues with the appropriate people
- Maintaining presentation of reception area
Working for our organisation
The London Borough of Lambeth has a population of 317,800 (GLA 2020). Lambeth’s population is highly diverse, a characteristic visible in the breadth of ethnic and cultural traditions seen throughout the borough. It is estimated that 63% of the population describe their ethnicity as other than White British; 23% describe their ethnicity as Black (11% Black African, 7% Black Caribbean and 5% Other Black), 22% White Other and 6% as Asian.
The Annual population survey, estimates that a third of Lambeth’s residents are non-UK born. Of these non-UK born, 40% are of wider European origin, 20% are of African origin; and 20% of Central or South American origin. Nearly 150 languages are spoken as the first language in the homes of Lambeth school children. Portuguese, Spanish and Somali, are the most commonly spoken other languages in Lambeth.
Lambeth has a child and youth population aged 0-20 of almost 70,000. Over 50% of this number are 0 to 9 years old.
Detailed job description and main responsibilities
- Meeting and greeting patients and visitors
- Answering phone and email queries
- Managing and distributing post
- Managing courier deliveries/collections
- Reporting maintenance issues, following up any outstanding issues with the appropriate people
- Maintaining presentation of reception area
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To add referrals to the Trust patient database within 24 hours of receipt.
(j) Trace patient NHS details via the National Tracing System.
(k) Oversee the administrative component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.
(l) Monitor and update operational data quality information proactively to ensure targets and standards are met.
Service Requirements:
(a) To provide cover for colleagues, as required, within CAMHS sites.
(b) Assist teams with the development of patient information and team leaflets.
(c) To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.
(d) May be required to be trained as nominated Fire Warden, First Aider and/or Health and Safety Champion.
(e) To assist in service user feedback and PPI.
(f) You may be required to work outside of core hours, in line with service need to enable extended opening hours (e.g., two evenings per week).
Person specification
Qualifications
Essential criteria
- NVQ 3 in Customer Care or admin or RSA 3 in Secretarial qualification or Reception/Admin
- GCSE or equivalent qualification in English Language (A-C grade)
Skills and abilities
Essential criteria
- Excellent communication skills both verbal and written
- Effective time management skills
- Effective time management skills
- Ability to plan, prioritise and multi-task
Desirable criteria
- Ability to work under pressure and in potentially stressful situations
Experience
Essential criteria
- Experience in dealing with the public face-to-face and via telephone
- Experience of administrative / secretarial procedures
Desirable criteria
- Experience of working in the NHS, ideally within a child friendly mental health
Understanding and Knowledge
Essential criteria
- Working knowledge of Microsoft Outlook and Word
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
Desirable criteria
- Microsoft Excel
- NHS in-house systems and databases
- Health and Safety awareness
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lorraine Lindsay
- Job title
- Business Manager
- Email address
- [email protected]
- Telephone number
- 07896 998791
- Additional information
For an informal visit please contact [email protected]
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