Job overview

An exciting opportunity has arisen for an experienced administrator to join the  Major Trauma service at Imperial College Healthcare NHS Trust. St Mary's Hospital is the Major Trauma Centre for the North West London Major Trauma Network.

The successful candidate will be an integral part of the Major Trauma team. You will work closely with the senior clinical and operational team and be required to develop strong working relationships across the multi-disciplinary team. 

Candidates must possess excellent organisational skills, with an ability to prioritise, problem solve and find solutions, in a busy working environment. Communication is key for this role and it will be expected that the post holder can demonstrate an ability to communicate with patients and staff across all disciplines. If you have administrative experience of working in a healthcare setting we would encourage you to apply.

Main duties of the job

• To telephone patients in accordance with the Trust Access Policy to offer admission and appointment dates within timeframes identified by the Trust.
• To handle sensitive and difficult conversations with patients- always showing empathy, professionalism, and understanding.
• To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and colleagues face to face and on the telephone.
• To liaise with medical, nursing and administrative staff as well as Consultants and General Practitioners as required, seeking guidance and advice as necessary.
• To produce letters regarding admission and appointment dates for patients and GPs in a timely fashion and ensure letters are accurate and up to date.
• Manage all correspondence, typing reports, agendas, minutes of meetings for the designated team.
• To ensure that the departmental telephones are answered and calls dealt with, or passed on to the appropriate member of staff.
• To work closely with other departments within the Trust, including Site Operations Team, Bed Managers, Clinic Staff, Patient Advice and Liaison Team, Medical Secretaries, Theatres Staff and Clinical Staff, and service managers.
• To ensure that any relevant information received regarding patient admissions or appointments is passed on to clinical staff in a timely manner.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.  

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme.  Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. 

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly,  part time or job share.  Please talk to us at interview.