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Job summary

Main area
Senior Programme Manager
Grade
NHS AfC: Band 8c
Contract
Permanent
Hours
Full time - 37.5 hours per week (N/A)
Job ref
392-RNOH-1201-C
Employer
Royal National Orthopaedic Hospital NHS Trust
Employer type
NHS
Site
Royal National Orthopaedic Hospital NHS Trust
Town
Stanmore
Salary
£80,025 - £91,336 Per Annum (pro rata) Inclusive of HCAS
Salary period
Yearly
Closing
23/06/2025 23:59

Employer heading

Royal National Orthopaedic Hospital NHS Trust logo

Senior Operations Manager - Cancer & Complex Joints

NHS AfC: Band 8c

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust. 

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field.  We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients

  • Rated Good by the CQC
  • Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
  • Our Research and Innovation Centre works closely with our main academic partner, University College London
  • Recognised as a centre of excellence,  leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
  • Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
  • In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
  • Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.

This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.

Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:

  • Patients first, always
  • Excellence, in all we do
  • Trust, honesty and respect, for each other
  • Equality, for all

Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.

Job overview

As we strive for continued improvement and excellence we are seeking an outstanding individual to join our team as Senior Operations Manager. Your contributions will be instrumental in shaping the future of RNOH.

 

As the Senior Operations Manager, you will play a critical role in shaping the future of surgery and cancer services within our Trust. You will work closely with clinical leaders, operational teams and external partners to drive excellence, innovation and patient-centred care.

 

Your role will also encompass significant input of operational delivery of a new Electronic Health Record, leveraging technology to optimise clinical and operational performance.

 

In addition to your operational responsibilities, you will demonstrate exemplary leadership qualities, fostering a culture of continuous improvement, compassionate leadership and supporting the development of our diverse workforce. Your commitment to our Trust values, equality, diversity, and inclusion will be paramount in creating an environment where everyone feels valued and can thrive.

  

Main duties of the job

As Senior Operations Manager you are accountable to the Unit Director of Operations for Surgery and Cancer Services for the effective and efficient day to day operation of the hospital, delivering patient care to the highest levels of safety and quality, meeting all national and local performance criteria and targets, whilst operating within agreed financial parameters.

The portfolio for is broad and a great opportunity to make an impactful and positive difference. Services include: Upper Limb, Joint Reconstruction, Sarcoma and Hip and Knee.

 

Working for our organisation

RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/

Home :: Royal National Orthopaedic Hospital

The Royal National Orthopaedic Hospital NHS Trust aims to be a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS.

Detailed job description and main responsibilities

Service Delivery and Improvement: Be responsible for interpreting national guidance and translating it into service development plans to align national direction/strategies and regional priorities, considering the necessary changes in current practice and resources implications.

Develop, produce and present recommendations and business plans for the development of the service as required and directed under the memorandum of understanding.

Performance Management: Ensure that operational efficiency indicators, including Model Hospital and other benchmarking tools, are deployed to measure and develop plans for the effective and efficient running of Cancer and complex joints. 

Ensure that systems and processes exist to measure and deliver required national and local access, efficiency and other targets as specified by the Trust and wider NHS.

Leadership and Management: Provide expert project and programme management leadership to partners/projects. Operate in a highly political and sensitive environment.

Financial Management: Be accountable for the Cancer and complex joints.

Person specification

Qualifications and Training

Essential criteria
  • • Educated to Masters level or equivalent level of experience of working at a senior level in specialist area i.e. programme management
  • • Project/Programme Management qualification e.g. PRINCE 2 or equivalent experience

Experience

Essential criteria
  • • Experience of successfully leading large or complex improvement projects and programmes
  • • Expert knowledge of portfolio, programme and project management in a NHS context
  • • Experience of working and influencing senior teams
Desirable criteria
  • • Experience in working with Children’s Services within the NHS

Knowledge and Skills

Essential criteria
  • • Highly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive or contentious information across a diverse range of subjects responding openly to questions to ensure full understanding and engagement
  • • Evidence of planning and delivering programmes and projects and services on time
  • • Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales

Personal Attributes

Essential criteria
  • • Demonstrable commitment to partnership working with a range of external organisations.
  • • Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others Consistently looks to improve what they do, looks for successful tried and tested ways of working, and also seeks out innovation

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyInvestors in People: GoldImproving working livesCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeNational Preceptorship for Nursing Quality MarkBronze Trailblazer by Race Equality MattersDefence Employer Recognition Scheme (ERS) - GoldAccredited Menopause Friendly EmployerRoyal College of Anaesthetists AccreditedCareLeaver Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Julie Kerr
Job title
Unit Director of Operations
Email address
[email protected]
Telephone number
07961122477
Additional information

If you meet the criteria we would encourage you to make contact for an informal discussion. 

Please contact Julie Kerr to arrange an informal conversation with the Unit Director of operations for surgery & cancer services. 

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