Job overview

The post holder’s core role will be to provide a friendly, efficient, customer focused administration, helpdesk and secretarial service for the directorate, supporting achievement of local and wider Trust objectives comprising providing a professional service to staff, contractors, and visitors ensuring they are appropriately assisted whether via face to face, telephone or other method.

To effectively manage the procurement and payments of estates budgets in line with trust Standing Financial instructions. provide administration support to various Estates Managers. The post holder will need a flexible approach to work and be able to respond to changing priorities and maintain confidentiality and discretion with certain tasks. Excellent secretarial skills are essential.

Due to the wide range of people and stakeholders, the post holder will be communicating with (both internal and external) and must have excellent interpersonal and customer service skills. The post holder will be required to provide front line communications for all our customers.

The post holder is required to act independently within the guidelines of national, local and Trust-wide policies, protocols and best practice guidance.

Main duties of the job

 Responsible for: Providing day-to-day administrative support to the Estates department management team.

Key working relationships: Estates and Facilities department, other operations staff, clients’ representatives, contractors, Trust’s employees and suppliers representatives.

Role of the Department: The Estates Department is a patient, visitor and staff driven department focused in delivering a range of engineering services in a professional, effective, consistent and friendly manner.

Our key objectives are to provide staff, patients and visitors with safe, attractive and fully operational environments whilst ensuring the Trust has all the engineering support services required to sustain normal, healthcare operations and business continuity.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). 

 After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.