Job vacancy: Administrative Officer, Wirral Community Health and Care NHS Foundation Trust, Wallasey

Job summary

Main area: Administration Services
Grade: Band 2
Contract: Fixed term: 11 months (Until June 26)
Hours: Part time - 30 hours per week (Monday - Friday 08:30 - 16:30)
Job ref: 844-7238372

Employer: Wirral Community Health and Care NHS Foundation Trust
Employer type: NHS
Site: Victoria Central Health Centre
Town: Wallasey
Salary: £24,169 per annum
Salary period: Yearly
Closing: 10/07/2025 23:59

Administrative Officer

Band 2

Wirral Community Health & Care NHS Foundation Trust's common purpose:

We will support you and your community to live well.

Our values:

Compassion
Supportive and caring, listening to others.

Open
Communicating openly, honestly and sharing ideas.

Trust
Trusted to deliver, feeling valued and safe.

Wirral Community Health & Care NHS Foundation Trust provides high quality community health and care services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multi disciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.

WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.

Detailed job description and main responsibilities

• Act as a point of contact to deal effectively with a wide range of enquiries. Perform call handling responsibilities on behalf of the services.

• To receive and co-ordinate telephone calls from a variety of sources answering queries from staff, clients, and others.

• To take forward messages as appropriate.

• Manage generic email address boxes.

• Signpost service emails following service guidelines.

• Provide support with all office administration for the services e.g., scanning, photocopying, laminating, using clinical IT systems.

• Booking home visit appointments with clients over the telephone and capturing appointment details onto data Systems.

Person specification

Qualifications & Training

Essential criteria

NVQ Level 2, GCSE Level Maths & English or equivalent experience

Desirable criteria

Working knowledge of Microsoft packages (Word, Excel, Outlook)

Experience & Knowledge

Essential criteria

Previous experience of dealing with the public and taking telephone enquiries
Ability to input data accurately

Skills & Attributes

Essential criteria

Good oral & written communication skills with people from a wide variety of backgrounds
Ability to produce work of a good standard with attention to detail
Ability to communicate sensitively with all staff groups, patients and their families

Desirable criteria

Ability to work under pressure to meet tight deadlines
Good organisational skills

Personal Qualities

Essential criteria

Proactive
Patient
Flexible
Ability to use own initiative but understand the need to seek advice when necessary

Important Information

By applying for this post you are agreeing to Wirral Community Health and Care NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Record system.

For further information explaining how we use your information in line with GDPR please see our ‘Guidance for applicants’ document under the section 'Additional documentation'.

We are a Disability Confident and Mindful Employer. WCHC is committed to recruiting and supporting a diverse workforce and we welcome applications from all sections of the community, regardless of disability, age, sex, race, religion, sexual orientation, maternity/pregnancy, marriage/civil partnership or transgender status. We are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage BAME, LGBTQ+ and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and are keen to support reasonable adjustments to support our new and existing staff.

We are proud to support our Armed Forces Community as a Veteran Aware NHS Trust and are pleased to share that we recently achieved Bronze Award accreditation, in the Defence Employer Recognition Scheme. We support the armed forces as an employer; recognising the experiences and skills ex-military personnel have gained through their service.

Further Information:

Closing Dates: Candidates are advised to apply early. The Trust reserves the right to close a vacancy prior to the closing date if a high number of applications are received.

Reference Information: Please ensure your application is submitted with referees who can verify your employment/ education history over the last three years and include valid business email addresses for them. The Trust will not accept personal references from friends or family.

Salary Expectations: The Trust pays staff in line with national NHS Terms and Conditions. Relevant experience may be considered when salary offers are made. For all part-time positions, salaries are pro-rata.

Restricted Applications: Staff on the Trust's Redeployment Register will be given priority access to vacancies at their substantive band.

Flexible Working: Flexible working is very important to the Trust in both the provision of this to staff and also in staff supporting the provision of our services.

A.I. Tools: Please note, the selection processes at Wirral Community Health & Care NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

English Language: In order to comply with Part 7 of the Immigration Act 2016, we are required to ensure that all employees possess "the ability to fulfil all spoken aspects of the role with confidence through the medium of English.” If you have not studied at an English speaking institute, or do not possess an English language qualification, you should provide evidence in your application of how you meet this requirement.

Student Visas: Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment.

Wirral Community Health & Care NHS Foundation Trust is committed to discharging its statutory duty to safeguard and promote the welfare of children, young people and adults and will support staff to fulfil this duty.