Job summary
- Main area
- Pathology
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 110-AC164-0625
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Royal Glamorgan Hospital
- Town
- LLantrisant
- Salary
- £26,928 - £29,551 per annum
- Salary period
- Yearly
- Closing
- 09/07/2025 23:59
Employer heading

Cellular Pathology Operational Support Officer
NHS AfC: Band 4
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
An exciting oppertunity has arisien in the Cellular Pathology Department for an enthusiastic individudal to join us to support our management team in delivering cancer diagnostics across CTMUHB.
You'll need to be well organised, with good administration skills and the ability to solve problems but also escalate issues not within your gift to resolve.
You will support administration and documentation requirements including rota managment and support data collection. You will also manage efficient receipt of cellular pathology samples and liaise with service providers to resolve queries. The post holder will ensure ordering is fulfilled and resolve issues with orders as required.
English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
· Provide support to the Department Leadership Team as appropriate, specifically the management of rotas, specimen pathways to support cancer performance, managing concerns and payroll processes.
· To be responsible for identifying and resolving issues and errors within own area.
· To be responsible for compiling the duty rotas ensuring service needs are met and to inform laboratory staff as appropriate.
· To ensure the efficient receipt & appropriate processing of all incoming samples.
· Support planning and documentation for relevant meetings.
· Support in managing orders, liaising with suppliers and procurement where required.
· To support equipment management, ensuring routine servicing is arranged and support with fault reporting and resolution.
· Provide active support for documentation and audit to support training, Health and Safety and compliance with ISO15189:2022 quality standard.
· Support management of the archive tissue.
· Plan own day to day tasks and duties.
· Communicate with clinicians, managers, administrative staff, suppliers, external agencies, and representatives of other Health Boards.
· Uses own initiative when dealing with queries and concerns internally and/or externally for example resolving specimen queries.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qaulifcations
Essential criteria
- HNC/Diploma level or equivalent experience. Computer Literate with knowledge of Health Board clinical systems, and Myrddin. Knowledge of developing administrative procedures to deal with non-routine issues.
Desirable criteria
- ECDL (European Computer Driving Licence) or similar qualification. Knowledge of Health Board procedures and policies. Knowledge of Cellular Pathology.
Skills
Essential criteria
- Ability to work to deadlines. Excellent communication and telephone skills. Ability to deal with staff at all levels. Confidentiality and diplomacy. Excellent organisational and time management skills.
Desirable criteria
- Ability to take shorthand. Audio typing skills.
Experience
Essential criteria
- Experience of working in a busy environment. Experience of problem solving. Ability to prioritise and manage own workload. Experience of using Microsoft Office programmes and other databases.
Desirable criteria
- Experience of working in a hospital environment. Experience of quality systems. Experience of using a Quality Management System. Previous experience of working with Clinical teams
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Amie Dowling
- Job title
- Cellular Pathology Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 01443 443555
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