Job summary
- Main area
- Urgent Community Response Team
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (37.5 hours per week)
- Job ref
- 839-7422520-GP
- Employer
- Norfolk Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Norwich Community Hospital
- Town
- Norwich
- Salary
- £24,937 - £26,598 pa pro rata
- Salary period
- Yearly
- Closing
- 01/09/2025 23:59
Employer heading

UCR Healthcare Assistant
Band 3
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.
Job overview
Exciting opportunity - Come and join us.
Don’t miss out on this opportunity to join the expanding Urgent Community Response Team. We are looking for Healthcare Assistants who enjoy the diversity and variety of caring for patients in crises within their own home, as well as supporting people to have the best possible quality end of life care.
Main duties of the job
This role involves providing personal care, meal preparation and medication support, wound care, prompting prescribed exercise programmes, providing prescribed equipment and completing night-sits. Good communication and collaboration as part of the Urgent Community Response nursing and therapy team is essential. You will have regular supervision and professional development opportunities.
Urgent Community Response is a short term service, we make people safe and refer them on to other appropriate services as needed. Our focus is primarily admission avoidance to secondary care, keeping people safe in their own homes, including people at the end of their life, and also supporting discharges from secondary care or in-patient units.
Working for our organisation
We are recruiting additional Band 3 Healthcare Assistants to the Urgent Community Response team at this Outstanding organisation. Working alongside our existing HCAs, our nurses and therapists, you will assist in ensuring the continued successful delivery of this service.
Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Detailed job description and main responsibilities
Main Duties & Responsibilities.
As part of the Urgent Community Response Team, you will be required:
• To contribute to the delivery of care pathways for patients with long term conditions, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible.
• To work within the Urgent Community Response Team to prevent unnecessary admission to hospital
• To work within the Urgent Community Response Team to support early discharge from hospital
• To work with all health care professionals, and statutory/non statutory agencies
to provide a seamless, integrated service to our service users.
Person specification
Qualifications
Essential criteria
- NVQ Level 3, or equivalent knowledge and experience
- Good general education, including GCSE Grace C in English and Maths
Knowledge, Skills and Abilities
Essential criteria
- Experience of working within a health or social care setting
- Able to Communicate effectively using the English language in both verbal and written form
- Good interpersonal skills
- Able to work as part of a team
- Highly motivated
- Able to provide high standards of care
- Tact and diplomacy
- Empathy and sensitivity
- Ability to use own initiative
- Awareness of the need to escalate to senior staff
- Good observational and reporting skills
- Ability to manage stressful situations
- Work flexibly to accommodate patient/service needs
Desirable criteria
- Experience of working within a community care setting
- Knowledge of SystmOne
Personal Qualities
Essential criteria
- Professional appearance
- The ability to: kneel, bend & stoop, and work in cramped environments
- Manoeuvre limbs of around 5-6kg
- Manoeuvre patients using handling aids
- Be reliable
Other
Essential criteria
- The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional levels of checks as part of the employment process i.e. roles which come into contact with children, vulnerable adults or their families
- Must hold full and valid driving licence and have access to a vehicle
- Be able to make own travel arrangements to patients, clinics, base and meetings as required
- This is a 7 day a week service and some weekend working will be expected. Hours of service delivery are 8am-8pm 365 days per year
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Maisie Beastall
- Job title
- Clinical Operations Manager
- Email address
- [email protected]
- Telephone number
- 01603 272640
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