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Job summary

Main area
Paediatric Surgery
Grade
Band 5
Contract
Permanent
Hours
Full time - 30 hours per week
Job ref
164-7594303-VC
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
QMC
Town
Nottingham
Salary
£31,049 - £37,796 per annum
Salary period
Yearly
Closing
23/03/2026 23:59

Employer heading

Nottingham University Hospitals NHS Trust logo

Deputy Service Manager (Paediatric Surgical Pathway 2)

Band 5

Job overview

An exciting opportunity has arisen within Nottingham Children's Hospital for a full-time, permanent B5 Deputy Service Manager in the Paediatric Surgical Pathway.

Working as part of the wider service leadership team, the key requirement of the job will be to monitor and ensure delivery of key performance targets (including Referral to Treatment (RTT) targets, cancelled operations and MDT).

Provide support to the Service Manager, Service General Manager, Matron and Head of Service, provide a patient focused administration service to hospital outpatients, day case and elective patients and provide line management to administrative staff.

The post will involve being responsible for the Trusts waiting lists. The post holder is also expected to assist and lead in the formulation and implementation of Service policies, projects and strategies through the efficient use of resources.  The post holder will evaluate and develop processes and systems to ensure a caring, quality service is provided for patients and support the achievement of local and national patient access and activity targets.

If you would like more information please contact Kate Skill ([email protected] 07812 268773).

Main duties of the job

Line management of the administrative staff 

To contribute to the delivery of ambitious targets by supporting the senior management team to continually improve performance within the service

Develop and review plans to achieve patient access targets at service level

Where identified communicate and implement process changes in services to clinical and admin/clerical staff

Have full working knowledge of hospital information systems

Ensure that systems and processes are in place to prevent breaches of guaranteed waiting times and that Trust’s waiting list policies are implemented and monitored effectively, taking remedial action as required

 Work with the relevant Heads of Service, Service Leads and Specialty General Manager to ensure that clinical and non-clinical complaints are thoroughly investigated and information supplied to support a timely response.  Make recommendations and implement agreed actions for resolution and/or improvement

Communicate effectively with all clinical and non-clinical staff to ensure that local and national targets are achieved

Ensure induction and training arrangements on patient access targets are in place for all  staff

Represent the service at local meetings

Working for our organisation

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Detailed job description and main responsibilities

For detailed job description and main responsibilities refer to the Job Description document attached. 

 

Person specification

Training and Qualifications

Essential criteria
  • NVQ Level 4 or equivalent
  • Evidence of commitment to continued learning or improvement through attendances at courses
  • GCSE C or above for Maths and English

Experience

Essential criteria
  • Proven experience of supervising a team and performance management
  • Evidence prioritising workload
  • Experience in project and change management
  • Excellent IT and keyboard skills
Desirable criteria
  • Experience in Healthcare
  • Knowledge of RTT and other NHSE targets

Communication and Relationship skills

Essential criteria
  • Effective communications skills, written and oral
  • Ability to influence and motivate staff to deliver the service and challenging targets
  • Ability to present complex data and written reports
  • Ability to build good relationships and manage conflict
  • Evidence of strong working relationships within multi-disciplinary teams

Analytical and Judgement Skills

Essential criteria
  • Excellent problem solving skills using team when appropriate
  • Demonstrate an ability to assess, plan, deliver, prioritise and evaluate all aspects of administration processes
  • Evidence of being business focused
  • Demonstrate a good understanding of management of staff and administration processes

Planning and Organisation Skills

Essential criteria
  • Excellent organisational and time management skills
  • Ability to work under pressure and to tight deadlines using own initiative and sound judgement
  • Ability to demonstrate innovative and forward thinking approach
  • Demonstrate a confident approach, and the ability to inspire confidence in a team

Physical Skills

Essential criteria
  • Able to sit for long periods at a desk.
  • Prolonged VDU usage.

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Care Leaver CovenantNHS Rainbow badgeCareLeaver Covenantadded for NUH

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kathryn Skill
Job title
Paediatric Surgery Service General Manager
Email address
[email protected]
Telephone number
07812 268773
Additional information

Catherine Stocking (Directorate General Manager) [email protected] 07484 446739

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