Job summary
- Main area
- Admin and Clerical
- Grade
- NHS AfC: Band 5
- Contract
- 18 months (we have 18 month fixed term or secondment contracts available)
- Hours
- Full time
- Part time
- Flexible working
- Compressed hours
- Job ref
- 914-BSA7211682
- Employer
- NHS Business Services Authority
- Employer type
- NHS
- Site
- Newcastle, Fleetwood or Wakefield
- Town
- Newcastle upon Tyne
- Salary
- £29,970 - £36,483 per annum
- Salary period
- Yearly
- Closing
- 11/06/2025 23:59
Employer heading
Optimisation Implementation Advisor
NHS AfC: Band 5
Job overview
The Optimisation Team offers extra support to the NHS and wider system to overcome the workforce challenges being faced by the NHS. Our goal is to help the NHS and the wider system improve its use of our workforce services.
This role will initially be working within our project team supporting the NHS Pensions area. You will work with internal teams and external stakeholders within a structured project management framework to ensure goals and objectives are met. This project involves process mapping, writing and training of Standard Operating Procedures and line management of Optimisation Administrators, amongst other things.
We are looking for colleagues to join the Optimisation Team as an Optimisation Implementation Advisor on a fixed term or secondment basis, with a contract length of 18 months.
This position is currently hybrid working, with a main base of Newcastle, Fleetwood or Wakefield. If applying internally, please get approval from your line manager before making an application. We may close this advert early if an appropriate number of applications has been received.
What do we offer?
- 27 days leave (increasing with length of service) plus bank holidays
- Flexible working
- Flexi time
- Hybrid working model
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
We are looking for someone who is:
- Ambitious and motivated.
- Passionate about helping NHS organisations to enhance their use of our Workforce Services and Systems.
- An excellent communicator with energy and enthusiasm.
- Focused on continuous improvement in everything they do
You will work on our NHS Pensions project, as part of this you will:
- Build excellent working relationships internally and externally, with colleagues, customers and system users.
- Support the implementation of business change across several projects and diverse stakeholder groups.
- Champion the use of workforce systems across the NHS and beyond by highlighting the benefits and providing bespoke support to ensure valuable and long-Lasting improvement.
- Prepare user guidance documents, briefings and process maps to support the implementation of improvements and process change.
- Ensure that the benefits of the change activities are identified, measured and owned in order to realise the business benefits.
Prepare highlight reports defining progress, problems and solutions for the Senior Management Team. - Review and report to Optimisation Implementation Leads to ensure that lessons learned are incorporated into future developments by carrying out evaluations and assessment of result
- This post includes travel across the NHS regions.
Working for our organisation
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Detailed job description and main responsibilities
In this role, you are accountable for:
1. Supporting and reporting to the Optimisation Implementation Lead.
2. Support multiple implementation projects to ensure a successful implementation for both NHSBSA and organisations using NHS Jobs, ESR, Pensions and HR Shared Services.
3. Build excellent working relationships internally and externally, with colleagues, customers and system users.
4. Be forward thinking and continuously reviewing the effectiveness of the implementation, changes and identifying improvements. This includes working with other business areas and stakeholders.
5. Ensure engagement from Implementation Team Members during the implementation of change, providing clear direction, updates and identification of risks and actions to enable a positive change experience.
6. Encourage an atmosphere of trust and openness based on working together and shared objectives. Support the implementation of business change, highlighting risks, issues and actions in line with required standards across a number of concurrent projects and diverse stakeholder groups.
7. Line management for direct reports and responsibility for the effective implementation of policies relating to appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and personal development plans. Actively progress own development requirements, seeking to create opportunities to meet your development requirements.
8. Prepare user guidance documents, briefings and process flows to support the implementation of improvements and process change. Ensure that the benefits of the change activities are identified, measured and owned in order to realise the business benefits.
9. Prepare highlight reports defining progress, problems and solutions for the Operational Management Team.
10. Review and report to Implementation Leads to ensure that lessons learned are incorporated into future developments by carrying out evaluations and assessment of results
11. Responsible for working with WSD project teams including with internal and external members, acting as a subject matter expert. Champion the use of WSD systems across the NHS and beyond by highlighting the benefits during implementation.
12. Work with HR Shared Services, NHS Jobs, ESR, Pensions and other BSA services to ensure services work together to promote the Hire to Retire journey through the Optimisation work stream.
13. To participate in wider organisational activities where own recognised strengths may be utilised (e.g. project management skills).
14. Be accountable for your own personal development needs in order to be fully equipped to meet current and future management and organisational needs.
Person specification
Qualifications
Essential criteria
- Degree level in change management or similar discipline or relevant experience in a middle management role.
Personal Qualities, Knowledge and Skills
Essential criteria
- Experience and knowledge of managing change and transition requirements for both internal and client/customer in a fast paced environment.
- Able to work on own initiative, taking decisions and actions in line with the aims of the organisation.
- Able to demonstrate effective leadership and motivational skills.
- Encourage innovation in others.
- Identify and influence different approaches to working practices.
- Demonstrate a range of effective communication and presentation skills including drafting reports
- Focus on customer service and continuous Improvement
- Change management techniques
- IT skills for full use of management information
- Drive and manage significant change to agreed quality standards
- Excellent time management skills
- Innovative and forward thinking
Desirable criteria
- Understanding of the DPA, FOI & GDPR
- NHS Recruitment/HR Knowledge
- Ability to work effectively across locations.
- Comfortable working away from home on occasion with nationwide travelling.
Experience
Essential criteria
- Experience of implementing new systems and processes on a large scale to a diverse range of stakeholders
- Business Process Improvement experience
- Experience in effective problem solving, using analytical skills, creativity and logical thinking to reach a solution
Desirable criteria
- Wide experience and understanding of the NHS
- Experience of stakeholder management
- Experience of transformational change management bringing about sustained service and performance improvement
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Nicola Vickers
- Job title
- Optimisation Implementation Lead
- Email address
- [email protected]
List jobs with NHS Business Services Authority in Administrative Services or all sectors