Detailed job description and main responsibilities

Communication

• Use the SBAR tool to escalate critically unwell or deteriorating patient which is outside of their scope of practice to more expert clinicians.
• Communicate complex information effectively to patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, including religious, cultural, and sexual orientation, and preferred ways of communicating are respected. 
• Maintain effective communication with the multidisciplinary team, stakeholders and other services including providing constructive feedback as appropriate.
• Demonstrate advanced communication skills in breaking bad news and ability to support patients, family, and staff. 
• Anticipate barriers to communication and take action to improve communication.
• Act as an advocate for patients and colleagues, de-escalating issues and managing concerns or complaints.
• Access sources of support, guidance and information in an acceptable format to all patients, recognising any difficulties and referring appropriately.

Leadership and Management

• Act as a credible, professional, and effective leader. 
• Deliver care according to local, national guidelines and quality standards to ensure delivery of evidence-based, safe, quality care.
• Demonstrate continual evaluation of practice within the defined specialist area, making agreed changes where appropriate.
• Critically evaluate and review innovations and developments that are relevant to the area of work.
• Provide leadership to appropriate staff in the service to deliver high quality and effective care, ensuring the needs of patients are a priority.
• Contribute to the appraisal of the team, providing feedback as appropriate.
• Monitor the performance of team members, identifying and implement actions to achieve/maintain standards of care in line with organisational policy.
• Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services. 
• Responsible for the effective use of resources and budgets, where applicable/required.
• Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities. 
• Continuously assess and monitor risk in their own and others practice and challenge about wider risk factors.
• Use a structured framework (e.g. root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents, and near-miss events.
• Advise and contribute to investigations following complaints and critical incidents. 
• Share knowledge and expertise related to clinical and professional practice within and outside the organisation.
• Manage specifically identified services or projects as agreed.
• Contribute to the development of local guidelines, protocols, clinical pathways, waste reduction, innovations and standards.
• Work effectively with others to clearly define values, direction and policies impacting upon patient care.
• Participate and contribute to advanced practice and specialist forums, locally, regionally, and nationally, to establish and maintain a network of contacts.
• Offer professional advice/consultation to a range of professionals on care practices, delivery, and service development.
• Work collaboratively within the organisation to provide developments, solutions and innovation to patient care and service delivery, utilising high level negotiation and influencing skills.
• Manages conflicting views and liaises between groups where there may be conflict to ensure resolution.  
• Provide written reports and communications which are clear concise and articulate.

For further details of the role please see the attached job description.