Job summary
- Main area
- Patient and Carer Experience
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 050-AC362-0525
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Wrexham Maelor Hospital
- Town
- Wrexham
- Salary
- £24,433 - £26,060 per annum
- Salary period
- Yearly
- Closing
- 05/06/2025 23:59
Employer heading
Complaints Administrator
Band 3
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
The post holder will provide efficient, effective and administrative services to the Complaints Team encompassing patient complaints.
Main duties of the job
An exciting opportunity is available to join the Patient and Carer Experience team based in the Wrexham Maelor hospital on a permanent basis. We are looking for a hard working individual to join our busy team. The role will support the Complaints Team with administrative duties ensuring that the patient is fundamentally at the heart of everything. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
To discuss the role, kindly contact Errin Holmes, Complaints Co-ordinator on 03000 840115 or by email [email protected]
Alternatively
Michael Evans, Complaints Manager on 03000 840175 or by email [email protected]
Person specification
Qualifications and/or Knowledge
Essential criteria
- GCSE standard for Maths and English or equivalent qualification
- Experience of office and administration procedures
Desirable criteria
- ECDL
- Welsh speaking.
Experience
Essential criteria
- Attention to detail
- Competent in IT systems, namely Microsoft office.
- Ability to communicate clearly in written and verbal.
Desirable criteria
- Awareness of patient confidentiality/GDPR
- Experience of conflict management
Employer certification / accreditation badges
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Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Errin Holmes
- Job title
- Complaints Co-ordinator
- Email address
- [email protected]
- Telephone number
- 03000 840115
- Additional information
Michael Evans
Complaints Manager
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