Job overview

The role of the Patient Administrator is to work within a team operating reception on the ward.  Providing an administration service to multidisciplinary teams and patients.

Coln ward is a busy 28 bed female ward where there is lots of activity and the Patient Administrator is integral to the ward.

They are the first point of call for visitors, phone calls , enquires and requests from the ward teams to action,. 

We are looking for someone who is able to organise their workload, deal with many different aspect of the ward needs from patient questions,  phone calls,  clinical notes organisation safely , contacting other departments, IT issues, liaising with many other professionals and departments daily.

 The role is very varied and busy but also extremely interesting and rewarding

The role is part of  a job share and at present the vacant hours are Wednesday Thursday and Friday, it is required that you work the full day 9-5

Main duties of the job

·     Provide an effective and efficient administrative support service to the designated team to ensure consistency across the service area.

·     Provide general administrative support within the team including answering telephone calls, taking messages, setting up meetings, filing, archiving, scanning, maintaining stationery supplies and general photocopying as required.

·     Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring professionalism, and responding in a timely manner. Provide excellent customer service face to face at reception and other customer contact points.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

 This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.