Job vacancy: Make Ready Assistant Manager, London Ambulance Service NHS Trust, Edmonton & Isleworth

Job summary

Main area: Make Ready
Grade: NHS AfC: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week (Rotating 24 hour shift pattern including bank holidays and weekends ( 50% days and 50% nights))
Job ref: 308-CORP-3041

Employer: London Ambulance Service NHS Trust
Employer type: NHS
Site: Edmonton and Isleworth Ambulance stations
Town: Edmonton & Isleworth
Salary: £34,521 - £41,956 Per annum (HCAS dependent on location)
Salary period: Yearly
Closing: 03/06/2025 23:59

Make Ready Assistant Manager

NHS AfC: Band 5

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time

Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.

Detailed job description and main responsibilities

· To ensure that process and procedures are followed ensuring that sufficient vehicles are available, cleaned, checked and equipped to meet operational plans and undertake real- time interventions to resolve issues in areas that may be underperforming.

· Adherence of team to all standards including IPC and H&S

· Ensuring correct usage of CAMS (central asset management system) and identification of issues.

· Review of performance by hub and team identifying and addressing issues to ensure consistency of standards.

· Mobile to visit allocated hubs and support across London for which a vehicle will be provided.

· To undertake and managed both Incident investigations and responding to complaints using multiple sources of information according to Trust policy and procedure.

Maintain and manage access control of high value equipment’s and the appropriate stock levels to meet requirements of operational crews to ensure each vehicles are fully equipped and meet the patients service standards , also being responsible for consumables stock at

· the hub and sector level and meet the budgetary constraints.

Responsible for the logistic and distribution as well as replenishment of ambulance stations to adequate stocks level within the hubs and sectors. Monitors stock levels and ensure CAMS system are used to orders the equipment’s and consumables stocks .

· The post holder will be expected, along with the sector manger, to provide visible leadership to their teams.

· Working with the LAS scheduling department to identify any gaps in staffing and support in moving staff to ensure appropriate cover and delivery.

· The post holder will support in the delivery of training including statutory, mandatory and operational training.

· The post holder will have line management responsibility for a team of staff who will often be at remote locations and will need to ensure effective communication and oversight.

· Their ultimate aim is to ensure that essential equipment for clinical responders across the Trust is in the right place and the right time.

· Working with the sector manager to agree objectives and undertake continuous review of compliance against objectives and Key Performance Indices for team to meet strategic plan and goals. Including carrying out staff appraisals.

· The post holder will carry out return to work interviews, long term absence meetings and attendance discussions in line with trust policies and procedures.

The post holder will undertake investigations as required and for which support will be provided.

Person specification

Qualifications

Essential criteria

Hold a relevant management degree or equivalent experience
Full driving licence including C1 categorisation

Experience

Essential criteria

Experience Working with sector managers and senior managers in pressured situations
Significant experience of managing operational delivery , projects and delivering change which impacts across multiple directorates
People proficient management skills with experience of leading a team conducting a range of tasks

Desirable criteria

Experience of working within an ambulance service environment

Knowledge

Essential criteria

Ability to deliver deadlines through effective time management skills; including ability to prioritise work and manage distractions and conflicting demands
An understanding of Make Ready process
Good troubleshooting and analytical skills

Skills

Essential criteria

Excellent organizational skills including a methodical approach to planning and scheduling
Flexibility, adaptability

London Ambulance Service NHS Trust is a member of the Business Disability Forum and is a Disability Confident Committed Employer.

In addition to the basic salary for all Agenda for Change posts, London Ambulance Service NHS Trust in line with the NHS Agenda for Change provides 15% or 20% High Cost Area Supplement (HCAS) dependant on the location of your role. The supplement is subject to minimum and maximum payment.

High Cost Area Supplement (HCAS) for part time employee will be based on the part time salary.

Please note, the selection processes at London Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Correspondence regarding an application will be done via email to all job applicants. Please ensure you provide a current e-mail address on the job application form and please check your email inbox regularly.

If you are successful at interview and offered employment, your personal details will also be transferred into the national NHS Electronic Staff Records system.

Pre-employment checks will be required for all applicants who are issued with a conditional offer of employment. This includes Disclosure and Barring Services (DBS) checks as required for the post and registration with the DBS update service. Documents presented for the purpose of Identity Checks will be verified for authenticity via an ID Scanner. The security features to be checked include machine readable zone, ultra violet image and infra-red image.

The London Ambulance Service NHS Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.

If you do not hear back from us within four weeks of the advert closing date, please assume that you have not been successful at the shortlisting stage.