Job overview

The Medical Day Units (MDU) services have grown significantly over the past 12 months with additional staff, extension to opening hours and new pathways.

We are a  nurse-led unit, providing treatment for day patients from the Gastro, Endocrine, Haematology, Urology, Rheumatology, and Dermatology departments.

The Ward Clerk role is to act as a receptionist and first line contact for patients to the department.

Main duties of the job

The role of the Ward Clerk is extremely varied. Some of the key tasks include:

• Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of the ward; enhancing patient care. Being the first point of contact for patients, relatives and staff both face to face and on the telephone.
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Deal with all such communications appropriately, including sensitive issues.
• Create, input and update MDU admissions/arrivals ensuring data is inputted and notes are scanned onto electronic systems.
• Provide a proactive and professional welcome to the ward reception, acting as the public face for the Trust
• Deliver an efficient administrative and clerical service to the Ward Team 
• Ensure all information is secure and confidentiality of information is maintained at all times
• Ensure the professional image of the Trust is maintained at all times  

Working for our organisation

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. 

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you! 

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service. 

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application. 
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.  
• All job offers are subject to satisfactory pre-employment checks.