Job summary
- Main area
- Administrative Services
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Hours worked will be between 8am - 6pm, Monday - Friday)
- Job ref
- 419-7163342-RSA-CSD
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- York Hospital
- Town
- York
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 02/06/2025 23:59
Employer heading
Radiology Services Administrator
Band 3
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
An excellent opportunity has arisen for a Radiology Services Administrator role in our busy and friendly administrative team, based in York.
This is a fast-paced role that will require problem solving and excellent communication skills. It will be essential that the post holder is an organised individual, team player, as well as being able to work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner.
The successful candidate will work as a member of the Radiology team, to assist in administration and clerical duties for all patient pathways.
The hours of work will be between the hours of 8:00 am to 6:00 pm, Monday - Friday.
If you are looking for a role that is both varied and interesting, then we would like to hear from you!
Main duties of the job
- To maintain patient confidentiality at all times following the Trust guidelines.
- To manage patients through Radiology administrative processes and pathways, in accordance with Standard Operating Procedures.
- To receive and accurately process any diary cancellations, ensuring patients are supported by the Referral to Treatment Guidelines and departmental booking rules are followed.
- To collect and record data to support waiting list times attainment, and highlighting breach patients to the Team Leader/Service Manager.
- To manage appointments ensuring patients are seen within the maximum waiting times, and in clinical and chronological order, set out in the Referral to Treatment Policy.
- To support patients attending outpatient appointments using tact and diplomacy, ensuring patients have arrived and general queries are answered/escalated as required.
- To ensure all patients who fail to attend-DNA (Did not attend) their appointments are followed up in accordance with the departmental DNA SOP.
- To be able to prioritise day-to-day workflow, acting independently and unsupervised within departmental guidelines.
- To be able to make adjustments to planned lists at short notice overbooking/rescheduling where necessary.
- To manage the diaries to ensure all scheduled sessions are fully utilised.
- To be responsible for the training of new team members within the Radiology department.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Education, Qualifications and Training
Essential criteria
- GCSE A-C or equivalent qualification in Maths and English
Desirable criteria
- ECDL Qualification
Experience & Knowledge
Essential criteria
- Previous clerical experience and knowledge equivalent to NVQ Level 3
- Experience of working within a team
- Experience of using patient administration systems
- Experience of working with Microsoft packages
- Experience of working to a high standard in a customer service environment
Desirable criteria
- Working knowledge of the Radiology Information systems or appointment systems
- Understanding of the 2WW cancer referral system and fast track appointment booking
- Experience of appointment systems and understanding of Referral to Treatment Policy
- Experience of using a patient database and recording accurate data
Skills & Attributes
Essential criteria
- Excellent interpersonal skills
- Ability to communicate with staff at all levels, including Consultant medical staff
- Ability to communicate effectively with all service users
- Ability to work in a fast paced and busy environment
Desirable criteria
- Ability to think analytically
Aptitude & Personal Qualities
Essential criteria
- Able to work as part of a team
- Able to work under pressure to strict deadlines and requirements
- Good verbal and numeric skills
- Ability to learn additional skills and to provide cross cover for all areas of Department
Desirable criteria
- Able to show flexibility and adaptation to service requirements
- Methodical and highly organised
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Huseyin Basyurt
- Job title
- Radiology Service Manager
- Email address
- [email protected]
- Telephone number
- 01904 724974
- Additional information
Oge Ochomma
Radiology Service Manager
01904 721802
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