Job summary
- Main area
- Admin
- Grade
- QF0A - 10
- Contract
- 12 months (12 months fixed term)
- Hours
- Full time - 37.5 hours per week (12 months fixed term)
- Job ref
- 297-QEF-7016783-A
- Employer
- QE Facilities
- Employer type
- NHS
- Site
- Queen Elizabeth Hospital
- Town
- Gateshead
- Salary
- £23875
- Closing
- 22/05/2025 23:59
Employer heading
Receptionist/Switchboard Operator
QF0A - 10
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment or education references covering 3 years. If you have gaps you will be required to provide character references. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment or education references covering 3 years. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
Job overview
Undertake Facilities Helpdesk/Reception duties, including but not limited to arranging ID badges and access control for staff and external contractors, assisting with travel requests, maintain parking permit database and deal with staff and patient/visitor car parking queries. Provide an efficient and responsive switchboard operator service, dealing with internal/external routine and emergency calls in a prompt and courteous manner, operating the hospital paging system, monitoring and responding to alarms within the switchboard area.
Main duties of the job
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Timely issue and replacement of staff ID badges.
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Maintain access control register, arranging required access in line with approvals.
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Process staff bus pass applications and renewals, ensure invoices and credits are correct and payments are made in a timely manner.
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Raise stock and non-stock requisitions via relevant system to order office equipment and materials
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Extract information from BT portal for recharging.
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Maintain parking permit database, assist with queries from staff, patients and visitors and help rectify issues.
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Assist patients and visitors with directions and help resolve any issues raised.
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Deal with internal and external phone calls in a prompt and courteous manner, use Careflow and other systems to direct callers to correct location.
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Deal with emergency calls, contacting hospital staff on and off site as and when required.
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Operate the hospital paging system (cardiac arrests, major incidents, trauma, fire calls, etc).
Working for our organisation
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
Previous applicants need not apply.
Detailed job description and main responsibilities
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Ability to make straightforward decisions on job-related issues as an individual and as part of the wider team
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Exercises judgement when dealing with enquiries, analyses information to resolve problems.
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Follow site assignment instructions and carry out scheduled tasks as detailed (daily/weekly and periodic)
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Ability to use own initiative in response to variations in work routine seeking support as necessary
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Demonstrate flexibility in terms of work area, and shift pattern to meet the needs of the service
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Ability to record and escalate serious incidents to appropriate managers
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Office based, using PC / VDU / software packages, keyboard work.
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Manages own workload with minimal supervision.
Person specification
Knowledge
Essential criteria
- • Excellent customer service skills
- • Excellent telephone manner
- • Ability to work independently and use initiative, while being part of a team.
Desirable criteria
- • Use of databases
- • Knowledge of paging systems
- • Knowledge of hospital switchboards
Experience
Essential criteria
- • Experience working in a fast paced, customer orientated, reception environment
Desirable criteria
- • Experience within an NHS switchboard environment
Qualifications
Essential criteria
- • English GCSE pass
- • Maths GCSE pass
Desirable criteria
- • Customer Service qualifications
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Julie Clark
- Job title
- Business manager
- Email address
- [email protected]
- Telephone number
- 0191 445 2577
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