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Job summary

Main area
operations
Grade
Band 4
Contract
Secondment: 12 months
Hours
  • Full time
  • Part time
37.5 hours per week
Job ref
278-OUA-0525-LH
Employer
South East Coast Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
South East Coast Ambulance Service
Town
Crawley
Salary
£26,530 - £29,114 Per annum
Salary period
Yearly
Closing
26/05/2025 23:59
Interview date
02/06/2025

Employer heading

South East Coast Ambulance Service NHS Foundation Trust logo

OU Administrator - Surrey

Band 4

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Job overview

An opportunity has arisen for an experienced office administrator to be responsible for supporting the OU Leadership Team across the Surrey area. 

  • Job type: Secondment

  • Full time 

  • Location: Base station Banstead - you will be required to work between Banstead and Chertsey 

  • Salary: Band 4, NHS Agenda for Change,

  • Please be aware that the trust reserves the right to close this vacancy early if sufficient applicants are received

  • Interviews will take place in Chertsey on Monday 2nd June.

Main duties of the job

We are seeking an organised and detail-oriented individual to join our  Operating Unit (OU) as an Administrative Support Assistant. This role is essential to the efficient functioning of the operating units and involves various administrative tasks to maintain high operational standards.

Key Responsibilities:

  • Provide comprehensive administrative support to the OU Leadership Team, ensuring accurate report compilation from multiple data sources.

  • Perform clerical duties, including document preparation, note-taking, and report writing, to support seamless communication within the team.

  • Attend meetings with managers to offer real-time support, ensuring professional and courteous representation.

  • Assist operational staff with pay queries, timesheet input, and uniform ordering, referring complex issues to relevant departments or managers.

Skills and Competencies Required:

  • Flexibility and adaptability to meet the dynamic needs of a critical care setting.

  • Strong time management skills to prioritise tasks efficiently.

  • Proficiency in Microsoft Word and Excel, with the ability to quickly learn new data systems.

  • Excellent interpersonal skills for effective engagement with managers, staff, and external contacts.

Ideal Candidate Profile:

  • Highly organised with attention to detail.

  • Ability to maintain a courteous, supportive manner under pressure.

  • Quick to learn and proactive in supporting both management and operational staff.

 

 

Working for our organisation

  • New NHS employees will be eligible to join the NHS Pension Scheme 
  • Holiday allowance each year, increasing after 5 years’ service
  • Personal and professional development and training opportunities.
  • Childcare voucher scheme
  • Salary Sacrifice schemes for cars or push bikes
  • Access to occupational health and counselling services
  • Award winning wellbeing hub
  • Back up buddy App
  • Access to NHS discounts, offering NHS employees a range of money-saving deals

 

.

 

Detailed job description and main responsibilities

  • Provide general clerical, word processing and data 
    input support for the relevant teams as required.
  • Coordinate and documentation relevant to all 
    Operating Unit Staff, liaising with HR, payroll and the 
    lead trainer as required

For a full list of responsibilities please refer to the Job Description. 

Person specification

Qualifications

Essential criteria
  • NVQ4 in administration or related subject or demonstrable equivalent proven experience.

Other

Essential criteria
  • Ability to travel between sites for work purposes
Desirable criteria
  • Driving Licence

Knowledge

Essential criteria
  • Considerable secretarial/ administrative experience gained working as part of a team, using own initiative and requiring minimal management.
  • Good knowledge of Microsoft Word, Excel, Outlook, Powerpoint
  • NHS Experience including GRS, ESR and Excel Spreadsheets
  • Understanding of data protection, information governance and confidentiality requirements
Desirable criteria
  • Advanced keyboard skills, numerate and able to prepare and present statistical data.

Personal

Essential criteria
  • High level of personal integrity
  • Ability to work autonomously and as part of a team

Employer certification / accreditation badges

Veteran AwareAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Care Quality Commission - Requires improvementStep into healthEmployers Network for Equality & InclusionArmed Forces CovenantCycle to Work

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Andy Rowe
Job title
Associate Director of Operations
Email address
[email protected]
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