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Job summary

Main area
Integrated Care
Grade
Band 2
Contract
Permanent
Hours
Part time - 6 hours per week
Job ref
810-7244170
Employer
City Health Care Partnership CIC
Employer type
Public (Non NHS)
Site
The Jean Bishop Centre
Town
Hull
Salary
£24,169 pa/pr
Salary period
Yearly
Closing
30/06/2025 23:59

Employer heading

City Health Care Partnership CIC logo

Patient Coordinator

Band 2

City Health Care Partnership CIC (CHCP CIC) is an independent, co-owned Community Interest Company providing high quality local health and care services at several sites across Hull and East Yorkshire.

Commissioned by the NHS and local authorities, we are a co-owned, socially responsible business. Our profits are re-invested into our services, our staff, and the communities we work in. We employ over 2,000 people and have over 1.7m patient contacts each year across move than 50 different services.

At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Our vision is to lead and inspire through excellence, compassion, and expertise in all that we do, and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services.

A positive work/life balance benefits both employees through improved health and wellbeing, and employers because staff are more productive and satisfied at work. Flexible working is part of a wider commitment to improve the quality of working life and we recognise that it has a positive impact on the retention of our colleagues. 

We therefore support and encourage open conversations about flexible working in order to ensure that our colleagues can work in a manner that best suits their personal needs and preferences.

Local flexible working arrangements are developed in partnership between line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay. If you would like to discuss then please make contact with the recruiting manager. 

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

PLEASE NOTE: IF YOU ARE A PERMANENT CHCP EMPLOYEE APPLYING FOR A  TEMPORARY / SECONDMENT OPPORTUNITY  YOU MUST ENSURE YOU HAVE APPROVAL FROM YOUR CURRENT LINE MANAGER BEFORE APPLYING. IF YOU WOULD LIKE TO DISCUSS THIS WITH HR, PLEASE CONTACT 01482 236923. 

Job overview

The Jean Bishop Integrated Care Centre (ICC) the first if its kind in the UK, has been operational since May 2018 and in that time provided innovative, anticipatory patient tailored care to residents of Hull and the surrounding areas. The centre has already been recognized for national awards and continues to receive outstanding patient feedback. The ICC also featured on NHS England’s website dedicated to the NHS Long Term Plan as the leading case study in the Ageing Well section. More recently we have featured on Panorama, aired on BBC 1. The team working at the ICC feel privilege to be a part of delivering transformed care for older people in Hull. 

Main duties of the job

Do you want the opportunity to become part of the team? This is an amazing opportunity for someone who is passionate about caring for older and frail patients and also skills to co-ordinate patient flow within the ICC, ensuring patient waiting times are kept to a minimum and the efficiencies of the multidisciplinary team in opportunities for timely patient consultation. The ability to communicate professionally and effectively whilst in a caring manner with patients and their carers team is also essential.

If you require any further information or wish for the opportunity of an informal visit to the ICC, please contact Tammy Price-Jones, Service Manager on 01482450101 or email [email protected]

Working for our organisation

At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you’ll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice. 

Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

As the 13th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Detailed job description and main responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person specification

Qualifications

Essential criteria
  • Level 2 qualification such as Business Administration/Customer Service
  • Equivalent level of GCSE’s or equivalent demonstrable experience (Grades A-C or 4-9 in Maths and English)

Knowledge

Essential criteria
  • Knowledge of Microsoft Word
  • Knowledge of other Microsoft packages
Desirable criteria
  • Knowledge of a range of routine administration procedures

Experience

Essential criteria
  • Previous experience of working with general public
Desirable criteria
  • Previous experience of working in an office environment and carrying out general officer procedures
  • Experience of SystmOne functions
  • Previous NHS experience

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.Armed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Tammy Price-Jones
Job title
Service Manager
Email address
[email protected]
Telephone number
01482450101
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