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Job summary

Main area
Financial Services
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
193-7157892COR
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Princes House
Town
Reading
Salary
£29,970 - £36,483 per annum
Salary period
Yearly
Closing
18/05/2025 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Credit Controller

NHS AfC: Band 5

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust.  Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Job overview

We have a fantastic opportunity within The Royal Berkshire NHS trust as a Credit Controller. You will be working closely with the AR Team Leader and the Accounts Receivable team in ensuring that the Trusts  debt policy is adhered to.


The main role will involve chasing outstanding  debt, and where required liaising with other Trust teams and with our solicitors. You will need to ensure that all records accurately kept both in electronic and paper form.

Main duties of the job

  • To produce and send out reminder letters.
  • To pursue and communicate directly with insurers and debtors including Trust employees.
  • To prepare correspondence for difficult cases with potential for referral to a third party collectors, in consultation with the Accounts Receivable Team Leader.
  • To screen and log all information received including relevant updates and insurance provider summaries.
  • To work with the wider Accounts Receivable team to clean up the Debtors Ledger following resolution and successful debt recovery on accounts.
  • To maintain appropriate filing systems.
  • Any other appropriate duties as designated by the Accounts Receivable Team Leader

Working for our organisation

Diversity makes us interesting… Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.

Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.

Detailed job description and main responsibilities

The post holder will display the agreed behaviors of the directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust. The key purpose of this role is to deliver a 'world class' service to the Trust and the post holder will be expected to deliver this level of service through personal conduct , personal responsibility and the following key characteristics:-

  • Aligned with business needs. The directorate takes its tone and direction from the business needs of the organisation.
  • Right first time. It focuses on the elimination of waste and unproductive time that occurs as a result of not getting matters right first time.
  • High customer satisfaction. This refers to both internal and external customers and emphasises the need to understand and meet customers requirements such that they are comfortable working with the directorate.
  • Well established metrics. Performance needs to be measured to enable weak spots to be identified and worked upon.
  • Cost effective. A world class infrastructure offers service at competitive rates and has well documented costs of service.
  • Lean processes. Promoting and implementing lean processes in the Directorate and the Trust
  • Personal responsibility. Demonstrates the highest standards of professionalism and ethical behavior in all commercial dealings. Provides assistance to patients / clients / relatives in the course of any incidental contact.

Person specification

Written

Essential criteria
  • Credit control experience
Desirable criteria
  • Previous NHS finance experience

Written and in person

Essential criteria
  • Credit control experience
Desirable criteria
  • Previous NHS finance experience

In person

Essential criteria
  • Credit control experience
Desirable criteria
  • NHS finance experience

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyArmed Forces Covenant (Silver Award)Care quality commission - GoodMindful employer.  Being positive about mental health.Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.National Preceptorship for Nursing Quality Mark 2024Florence Nightingale Foundation

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Charles Penny
Job title
Accounts Receivable Team Leader
Email address
[email protected]
Telephone number
01183225331
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