Job summary
- Main area
- Admin and Clerical
- Grade
- NHS AfC: Band 4
- Contract
- Permanent: Working part time over a 24 hour period, 7 days per week
- Hours
- Part time - 30 hours per week (Mixture of early, late and night shifts to cover a 7 day service. Base across BGH and RBH)
- Job ref
- 435-CIC-016-25
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Ward 20, BGH
- Town
- Burnley
- Salary
- £26,530 - £29,114 per annum (pay award pending)
- Salary period
- Yearly
- Closing
- 14/05/2025 23:59
Employer heading
ICAT Coordinator
NHS AfC: Band 4
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
ICAT and IHSS deliver services across Pennine Lancashire to provide a rapid responsive service to patients experiencing an acute or subacute episode of illness within their own homes/ordinary place of residence.
Due to the role out of the new 2 hour urgent/crisis community response, Hospital at Home and Virtual ward programmes across Pennine Lancashire, we are looking to expand our ICAT Co-Ordinator resource to bolster the additional demand it will bring across a 24 hour period. The postholder will contribute to a rota covering a 24 hour period across 7 days including bank holidays.
Main duties of the job
The successful candidate will be joining a multi-professional team , predominantly supporting day to day team functions in terms of:
- Efficiently and safely receive, triage and accept referrals (usually via a trusted assessment) for:
- Intensive Home Support/ New 2 hour crisis/urgent community response from a range of referral sources.
- The Covid Virtual Ward referrals from Paramedics and GP’s.
- The care home pathway.
- Crisis care commissioning.
- Reablement and short term packages of care.
- Residential Rehab.
- Technology based solutions.
- Taking feedback and Co-Ordinating onward services following home first discharge.
- Efficiently and safely manage the active (but rapidly changing) case load:
- Ensuring crisis care is in place until the onward plan is implement.
- Being responsive to our patients, their carers and their family members when they raise an issue or query.
- Take a supportive role in ensuring excellent governance arrangements are in place for a service area allocated to you with our portfolio, which includes supporting the review of policy, procedure and guidance, developing induction and training and data collection, analysis and reporting.
Working for our organisation
The ICAT and Intensive Home Support Service are based at Burnley General Hospital and Fusion House) , the service opening hours are 24 hours per day, 7 days per week and the expectation is that the successful candidate will work on a rota to cover these hours.
Detailed job description and main responsibilities
The role will assist and support the ICAT team, as well as Intensive Home Support professionals, with front line duties as part of the multi-disciplinary decision making processes, assessment and intervention. The post is primarily office based manning a busy incoming phone line, therefore an excellent telephone manner as well as the ability to work under pressure is required. At times it may include undertaking face to face assessments of need which may be done within the service user’s own home or one of the residential rehab establishments, therefore access to a car for work purposes is essential.
The ideal candidate for this role will be have significant experience in the health and social care sector, having worked directly with patients/service users in either a community, care home or hospital setting. The ideal candidate should have experience of providing holistic assessments of need and/or the ability to review care plans. The role also requires the ability to independently review a patient’s situation and make person centred recommendations.
The main challenges of the role are the fluctuations in demand and unpredictable nature that we need to be responsive too. In addition, we do work with people who are in a time of crisis or in need of urgent care and support or even life threatening situations, and either them or their family members can contact us in a state of distress. It is highly important that Co-Ordinators can remain calm and focused, maintaining excellent communications skills when faced with these scenarios.
Person specification
Qualifications
Essential criteria
- GSCE Maths & English 4-7 or equivalent.
- A qualification in Health and/or Social Care or significant experience working in the sector.
Desirable criteria
- IT qualification such as ECDL or demonstrable experience of using IT software such as Microsoft Office.
Experience
Essential criteria
- Experience of working in the health and social care sector, primarily working directly with service users.
- Experience of providing holistic assessments of need and experience of commissioning a wide range of services in order to meet need.
- Previously worked within a similar role.
- Experience of using various IT systems such as Microsoft office inc: Outlook, Work, Spreadsheet
- Experience of prescribing equipment to promote individuals independence.
Desirable criteria
- Experience of using Liquid Logic
Knowledge
Essential criteria
- Evidence of relevant development / training
- Ability to contribute effectively to the overall assessment and support planning task.
- Ability to keep accurate records.
- Knowledge of a range of health and social care services available.
- Skills in dealing with the public sensitively often at times of distress.
- Ability to co-ordinate services.
- Ability and experience of liaising with other agencies.
- Proven ability to maintain confidentiality
- Able to contribute to the planning, co-ordination and monitoring of services
- Knowledge and understanding of pressures within the health and social care system and the interdependency between both services.
- Able to present written and verbal information effectively.
- Professional telephone manner with the ability to document and report messages.
Desirable criteria
- Basic knowledge of welfare benefits.
Personal Attributes
Essential criteria
- Ability to understand, absorb and relate detailed information.
- Demonstrate confidence to deal with internal departments and external agencies over the phone and face to face.
- Ability to rearrange workload/prioritise to meet the needs of the service.
- Willing to adapt to the changing needs of the service / unpredictable work load.
- Proven ability to work in a team, being supportive of team members, understanding own role within the team and team’s function in the wider organisation.
- Willingness to develop self.
- Value diversity and work across cultures.
Other
Essential criteria
- Ability to maintain quality in own work and encourage others to do so.
- Highly motivated, able to work independently and as part of a team.
- Access to transport for work purposes.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Paula Fallows
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 01282 805989
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